Customer Service | Case-Ology.com
- Shipping & Delivery
- CASE OLOGY ships all over the world from our fulfilment center in sunny California!
Most orders are to be shipped within 1-3 business day after payment is completed, unless for items on back order. In case of back order, seller will contact buyer as soon as possible to update the next shipping schedule or advise buyer for other color/style/model which is in stock. We reserve the right to refund any backorders.
In order to provide quick turn around in shipment, we do not accept change address under any circumstances, please confirm your address before submitting order.
For International Shipment:
We reserved the right not to sell certain country with high risk of unable to deliver/custom issue. Buyer's discretion if item shipped to be wrong, defective. We will do our best to provide you with best eBay service, however once item left our warehouse we are no longer in control of package's destiny. Please be selective on your designated currier.
USPS Express are recommended. This service comes with a valid tracking number and is trackable through USPS.com.
USPS First Class / International / Priority only have custom number, not tracking number.
- Returns & Replacements
- We offer a 7-day return plicy from the date of shipment receiving by buyers. If you are over the 7-day return period, we will do our best to help you find what you are looking for. The amount (minus Shipping/Handling) will be funded back to you the same method you made the payment. For damaged or defective items we will happily exchange it for you
If you are not satisfied, please send us a message! We want you to be 100% satisfied with your order. When you received your order, please take a moment to leave us positive feedback and 5 star rating on eBay to us is appreciated, vital and very valuable to the continued success of our business.
- Accepted Payments
- We accept all credit cards including VISA, MASTER, DISCOVER, AMERICAN EXPRESS. We also accept Paypal.
If your transaction does not go through, please check your billing address. We also encourage to try a different card just in case the transaction runs into some technical difficulties.
- Order Statuses
- Want to keep track of your orders? Or know when they will arrive?
Simply login to Your Account to see your order statuses being updated.
An e-mail with delivery confirmation or tracking number is also sent to you once the shipment is complete.